Nisha's Updated Webiste

Project
Details

HOW DID I CONTRIBUTE?

Evaluated the existing process to understand the pain points and breakpoints.
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Evaluated the various stakeholders in the ecosystem and their interaction.
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Restructured the system and interaction between the user groups.
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Designed a web portal and mobile app to eliminate the traditional form filling process on paper.
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Designeduser profile so they can track and avail benefits more easily without going through common process again.
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Designed a chat bot which helped in taking details from the user to make the process more empathetic.

Collaborated with 2 junior designer and director of product, product owner, developers and stakeholders.

COLLABORATORS

DELIVERABLES

Process

IN A NUTSHELL

MiBridges is a government of Michigan led project helped their citizens to utilize the various facilities and resources provided by the government by enabling them to apply for benefits and resources and also enabled the in-house team to manage the various cases and resource allocation. I led the design team to envision the platform right from ideation and wireframing to the visual design stage in order to create a new and intuitive experience for all audience personas who will be using the platform. Aside from that, I also worked on developing the design language, style guide, and the various libraries for the web app.